Lock of Hair Sterling Silver Keepsake Frame

The following terms apply to the purchase of Lock of Hair Sterling Silver Keepsake Frame when purchased at full-price:

• Usually Ships in: Three to Seven Days
• Returnable within: 15 Days After Delivery
• Credit Type: Refund, Store Credit, or Exchange
• Applicable Restocking Fee: None

*Return shipping fees paid by Customer (if returnable)

Shipping Policy Summary:

Free (2-6 day) ground shipping to the United States over $150. Flat Rate Shipping: $7.95 under $150 to the USA, $55 to Canada (DDP), and $75 to all other locations (DAP). For International shipments only: DDP (Delivery Duties Paid; no additional taxes should be due on delivery) and DAP (Delivery at Place; additional taxes, duties, and fees may be due subject to local laws). We cannot determine in advance duties for countries we ship to on a DAP basis. DDP to Canada is for orders with a pre-tax & shipping total of $400 USD.

View Full Shipping Policy Here.

Return/Exchange Policy Summary:

Clothing & Accessories:  salable, unused merchandise accepted within 30 days with original tags attached and packaging. Some brands and materials excluded.

Home & Tabletop: most items are considered special order and cannot be returned.

Personalized Items: personalized, custom, engraved, and embroidered items cannot be returned.

Sale Items: salable, unused merchandise accepted within 15 days with original tags attached and packaging.

Discontinued/Closeout Items: accepted for Store Credit only within five days of Delivery.

View Full Returns Policy Here.