Skip to main content

Order Processing

Lanam Shop

ORDER PROCESSING 

Effective October 14, 2020

PROCESSING OF ONLINE ORDERS

Orders are processed Monday through Saturday with the exception of US national holidays and national holidays observed on a different calendar day. Orders placed on Sunday will be processed the next business day. All orders placed online during the business week will have payment captured and processed that day. Orders placed online on the weekend will have payment captured that day and processed the next business day. Orders are fulfilled and dispatched Monday through Saturday.

FREE GROUND SHIPPING TO LOCATIONS IN THE UNITED STATES

The Lanam Shop only ships to addresses in the United States and offers free ground shipping to these locations. Our primary carriers are the United States Postal Service and UPS.

VISUAL REPRESENTATION OF PRODUCTS

We strive to accurately display the color and features of our products, however the displayed product color may vary with the monitor or device you use. If you have any questions about the color or other product features, please email or call us prior to your order. 

SALE AND PROMOTION PRICING

Sale prices only apply to designated items and cannot be retroactively applied to previous purchases. Applicable taxes will be added to the sale price at checkout as required by law.

Occasionally an item just purchased may subsequently be offered at a lower price as the result of a sale or quantity promotion. Should this occur within seven calendar days of the original purchase, a customer must initiate a request for a refund of the difference in the sale or promotion price and the price paid assuming that the original purchase met all the terms and conditions of the sale or promotion. These price adjustments will only be made on the full retail price and may not be combined with other discounts or offers. We will refund the original form of payment within 14 days of our documentation of the purchase and subsequent sale or promotion pricing. 

Should one or more items with promotion pricing be returned and a refund requested, our process will be to look at the promotion pricing of the total purchase and determine if the promotion pricing, terms and conditions still apply to the remaining items purchased net of the returned item(s.) If the pricing, terms and conditions do not still apply to the remaining items purchased, we will adjust the price of all items purchased to non-promotion pricing and refund the price the customer paid for the returned item less the difference between the promotion and non-promotion pricing for the entire purchase.

 

SEE ALSO:

Return and Refund Policy: https://lanamshop.com/return-and-refund-policy/

Shipping Policy: https://lanamshop.com/shipping-policy/

 

Contact Us

If you have any questions about our Order Processing Policy, please contact us:

By email: CustomerService@LanamShop.com

By visiting the "Contact Us" page on our website: https://lanamshop.com/contact-us/

By phone: 833-526-2633

By mail:

The Lanam Shop

800 Turnpike Street, Suite 300

North Andover, MA 01845